Do Shift Coworkers Make or Break Customer Service?
Customer experiences and loyalty depend not just on individual employees or managers—but on the coworkers sharing each shift and the overall “shift climate.”
06/23/2026 | By Valerie Good
Programs at Walton College
Through innovative business courses, high-tech facilities, and real-world experiences both locally and abroad, undergraduate students at Walton College learn how to use their strengths and skills to make a difference. Choose from majors in accounting, finance, marketing, supply chain, information systems, and more.
Programs at Walton College
The Graduate School of Business prepares the business leaders of tomorrow. Our Walton MBA was ranked 24th among public business colleges by U.S. News & World Report. Choose from a Full-Time MBA, specialized master's degrees, doctoral programs, and graduate certificates across a range of disciplines.
Programs at Walton College
Designed for working professionals, the Walton Executive MBA lets you earn your degree in two years by attending class just one Saturday each month. Walton Executive Education also delivers customized non-credit programs tailored to strengthen leadership, management, and technical skills for individuals and organizations.
Customer experiences and loyalty depend not just on individual employees or managers—but on the coworkers sharing each shift and the overall “shift climate.”
06/23/2026 | By Valerie Good
Aligning private firm accounting with global standards appears to reduce information barriers and significantly increase foreign investment in previously hard-to-evaluate markets.
06/09/2026 | By Kris Allee
Content goes viral not because of what brands say, but because of how it makes audiences feel, with humor and emotional impact driving the most sharing.
06/02/2026 | By Jeff Mullins and Patrick A. Stewart